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 Refund Policy
To request a refund, please contact us at any of the following:
On our website PrecisionReservations.com
By telephone (+213) 666-1026 (Business Hours 8AM - 4PM), (+632)
885-6278
By facsimile (+66) 2 646-1225
By e-mail to credit@agoda.com
By ‘Live Chat’ via our website
By voicemail in these locations:
By voicemail in these locations:
Milan (+39) 02 9544 1430
Paris (+33) 1 5301 0896
Tokyo (+81) 3 4496 4345
Frankfurt (+49) 69 2557 7162
London (+44) 207 681 1173
Sydney (+61) 2 9475 0032
USA 1 888 482 2235
Precision Reservations is committed to providing you with a simple
and efficient refund process. Please note that shortening your stay
during the high season, periods of high occupancy, during trade
fairs and conventions, or failure to cancel your reservation prior
to the due date noted on your confirmation may result in a PENALTY
CHARGE being imposed by the hotel. If a PENALTY CHARGE is incurred,
this will be deducted from the amount refunded.
Your confirmation email will specify the exact cancellation due
date (i.e. the deadline you must cancel by in order to avoid any
cancellation fee). Generally, the cancellation due date is 14 days
prior to arrival at the hotel. The PENALTY CHARGE is usually one-night
stay, unless specified on the confirmation email. You should reply
to the confirmation email signaling your acceptance of the PENALTY
CHARGES.
Cancellation requests submitted via any of the means above, prior
to the due date noted on your confirmation, will be automatically
refunded 100% within 10 days of receiving the request. Any cancellation
request submitted after the due date noted on your confirmation
will also be processed within 10 days, and any applicable PENALTY
CHARGE will be deducted from the amount refunded.
Shortened stays, in most cases, will be refunded within 10 days,
net of any PENALTY CHARGES applicable, and if you notify us (by
any of the means above) prior to shortening your stay, we can expedite
the refund process.
If however, you notify us after checking out, some shortened stay
refunds may take longer because some hotels can be slow to confirm
the exact dates of your stay. If your refund is likely to take longer
than 10 days to process, we will notify you via email upon receipt
of your request.
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